The e-MFP Human Resources Action Group gathers together financial inclusion professionals with experience in human resources and activities related to human resources development (HRD) for financial service providers (FSPs) in developing countries. Its members include ILO, ADG, SPTF, ADA, MFC, Triple Jump and Incofin. 

The objective of the Action Group is to promote Human Resources as an integral part of good business practices in FSPs. These commonly have a large customer base – and many employees. The institutions' success and financial performance depends to a large extend on their human resources – their qualifications, their motivation and level of satisfaction. The AG contributes in landscaping current HR functions and sharing experience on human resources practises carried out in a strategic and sustainable way to create maximum impact on financial and social performance. 

The planned activities of the AG include a comprehensive survey of financial services providers worldwide aiming to map out current Human Resources practices, an analysis of the impact of HRD on the financial performance of FSPs and the preparation of inputs to the revision of relevant dimensions of the universal standards of social performance management (USSPM), existing due diligence guidelines, and other financial inclusion and HRD-related standards. 

Survey on current HRD practices in FSPs 

The survey for FSPs is an important tool to update the state of HR practices in the sector by assessing how far institutions use HRD as a strategic instrument for managing social and financial performance and filtering out good practices as well as gaps in HR practices. It is also designed to allow participant institutions to understand their current state of HR practice and gain insight into alternative approaches that contribute to social and financial performance. You can watch a video about the initiative here

The e-MFP Human Resources AG will share the global (anonymized) data from the entire survey response, so that participating FSPs can compare their organization’s performance to the global benchmarks and identify areas of strength as well as opportunities for improvement.  

Photo credit: Michal Parzuchowski on

Action Group Heads

Patricia Richter, ILO

Patricia Richter is Senior Technical Officer Social Finance at ILO. A development finance professional with over fifteen years of experience, her expertise covers the areas of social performance, impact measurement, rural finance, and risk management with a regional focus on Africa and Asia & Pacific. She has authored a number of publications on social and environmental management systems  with a focus on development finance institutions as well as on innovative finance . She also serves on the Technical Review Committee of the Social Performance Task Force,  a position she has held since 2015. Patricia holds a PhD in economics and an M.A. in intercultural management and business administration. 

Abbad El-Rayyes, ADG

Mr. El-Rayyes has extensive experience in the development of financial sectors in Southeastern Europe, Sub-Saharan Africa, the Middle East and Northern Africa. He holds a master’s degree in International Studies from the Graduate Institute for International and Development Studies in Geneva and supervises international projects implemented by the Academy of German Cooperatives (ADG) in the fields of SME finance and human resource development/management, designing and implementing trainings for those projects. He provided consultancy to design HR policies and HR procedures of microfinance institutions, particularly focussing on recruitment and on-boarding processes as well as performance management practices.

Dr. Elisabeth Niendorf, ADG

Dr. Elisabeth Niendorf has extensive experience in international technical cooperation projects. As a Project Manager for ADG International at the Academy of German Cooperatives (ADG), she designs, develops and implements capacity building programs and manages financial sector projects focussing on human resource development/management and training. Her research interest focuses on topics such as social entrepreneurship including the development and scaling up of innovative sustainable social business models, leadership challenges in hybrid organisations and the role of microfinance in SME promotion and poverty reduction. Ms. Niendorf has lived and worked abroad for more than three years in countries such as Angola, Argentina, Egypt, India and Poland.


Joana Afonso