Social Performance Task Force
Organisation general information
Organisation name: 
Social Performance Task Force
Founding year: 
United States
Total number of staff: 
Percentage of microfinance activities: 
Between 70 and 100%
Type of organisation: 
Non profit
NGO, Registered 501(c)(3) member organization. The Social Performance Task Force (SPTF) consists of about 3,000 members from all over the world and every microfinance stakeholder group
Organisation's contact person
Contact person: 
Laura Foose
7816 Carteret Road
MD 20817
United States
Organisation summary

Vision: Social performance management (SPM) is standard business practice and considered fundamental to achieving the social promise of responsible inclusive finance.

Mission: To engage with inclusive finance stakeholders to develop, disseminate and promote standards and good practices for social performance management and reporting.

The SPTF will achieve this by:

  • Setting and promoting industry standards for SPM
  • Providing a platform for dialog, learning and collaboration
  • Facilitating engagement and advocacy across the industry among all stakeholder groups

Promoting good practices of financial service providers with demonstrated success in social performance management

Type of intervention: 
  • Promote Social Performance Management Standards. US$1.4 million annual operating budget
Countries of intervention: 
Programmes open to all regions.
Areas of intervention: 
  • Macro level: Standards development
  • Intermediate level: Work with investors, associations, policymakers to influence practices of financial service providers
  • Micro level: Manage funding facilities in SSA, MENA, SE Asia, and Central America and Caribbean that provide free trainings, and co-funding to FSPs to pay for social performance assessments, social ratings, and client protection certifications
  • Other themes: Evaluation, Outcomes Management, Impact Investing
Main competences: 

The SPTF Universal Standards for SPM (USSPM):

Developed through broad industry consultation, the USSPM are a set of management standards that apply to all financial service providers pursuing a double bottom line. Meeting the standards signifies that an institution has “strong” SPM practices. To achieve this, institutions must:

  1. Define and Monitor Social Goals;
  2. Ensure Board, Management and Employee Commitment to Social Goals;
  3. Design Products, Services, Delivery Models and Channels That Meet Clients’ Needs and Preferences;
  4. Treat Clients Responsibly;
  5. Treat Employees Responsibly; and
  6. Balance Financial and Social Performance


To find out more about the Standards, please visit

Please indicate any innovations in your microfinance program planned for the coming year: 

We are working with investors, FSPs, and fintechs to support MFIs in their digital transformation. More information is available upon request

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