60 Decibels Microfinance Index report
Numerous e-MFP members have supported the 60 Decibels Microfinance Index report, the world’s first financial inclusion social performance report grounded in customer voice. This report shows the comparative social performance of 72 microfinance organizations, based exclusively on what was heard from 17,956 of their clients. Collectively, these MFIs are serving more than 25 million clients in 41 countries, more than 15% of all microfinance clients globally.
60 Decibels partnered with 72 microfinance institutions (MFIs), sampling approximately 250 of their clients, to measure client-level outcomes across the five common dimensions of impact: Access, Business Impact, Household Impact, Financial Management, and Resilience.