In September of this year, e-MFP published the results of a survey that mapped 'Human Resource Development (HRD) Practices in the Microfinance Sector' and highlighted opportunities for acting on those results. This blog is the fourth in a series of thematic case studies which explore the actions that some survey participants have taken to address each area. As noted in the first and third blogs of this series, managers play a critical role in HR development. They establish expectations, identify needs, facilitate learning, nurture individual potential, and coordinate teamwork. They are expected to model preferred behaviors, motivate performance, and ensure discipline.