Author: Weselina Angelow - Programme Director Scale2Save WSBI
These have been threatening times for financial service providers (FSPs) and customers. That’s especially true in Africa, where large-scale lockdowns across countries, besides causing economic setbacks for particularly low- and middle- income households, hit FSPs on many fronts. From office staff workarounds and increasing use of digital products for branch and agent operations and contact with informal groups, FSPs saw challenges unforeseen just a year ago. The pandemic has underscored the importance of a digital financial services-enabling environment and a refocus on the need to build financial health and resilience among the underserved and unbanked. Scale2Save – a programme active since 2016 – helps institutions in six African countries through the journey of navigating the rough waters of Covid-19.