Please indicate any innovations in your microfinance program planned for the coming year:
Over the next five years, the Advans group will be focusing on:
- Using new technologies to improve quality of service and productivity, such as: remote data capture solutions for commercial staff, testing possibility of scoring for micro-loans
- Diversifying the credit offering by further developing agri-lending, SME lending and personal lending (housing finance, education finance, emergency nano-loans)
- Further developing deposits & financial services to establish a strong retail deposit basis
- Deploying a multi-channel strategy for proximity and convenience, using ATM cards, mini cash counters, cashless points of services, field tellers, mobile banking, mobile wallets, agency banking...
- Developing the brand and focusing on developing its client centred culture and organisation