Digital and customer-centric solutions: a TED-style session - from EMW 2017
Digital and customer-centric solutions: a TED-style session
Always keen to innovate at European Microfinance Week, this year for the first time we featured a TED-style session on digital and customer-centric solutions. Presented by Véronique Faber, SOS Faim Luxembourg, it was warmly received - check out why in the videos:
|Are smartphones for farmers enough?
Etienne Mottet, BFC
|Customer empowerment for meaningful financial inclusion
Antonique Koning, CGAP
|The power of central data management in the microfinance industry
Tom Allen, Vision Fund International
Technology is transforming rural finance. Across the world, numerous mobile applications are attempting to build and enhance the capacities of farmers. In this Talk Etienne Mottet explores various innovative services being delivered through digital technology, and shares his thoughts on how some less-prominent technological channels could be used to deliver greater impact in rural areas.
Customer empowerment is about creating and maintaining a lasting and valuable relationship that will help meet business goals and achieve meaningful financial inclusion. In this Talk, Antonique Koning drives us through different client and financial services providers 'experiences around the world that show that with a better understanding of the lives of poor customers, providers can offer relevant and long-term value services that will empower them to make financial choices.
Big Data, we’ve all heard the term. Across industries, teams are excited and daunted by the prospect of data transforming the way they work. In this Talk, Tom Allen discusses the impact big data will have on the microfinance sector as a gateway to financial inclusion for the poor and how data plays an integral role in the management of a microfinance network and what this means at client level.