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Author: e-MFP

2019 marks ten editions of the European Microfinance Award and to celebrate, e-MFP has decided to reach out to the previous winners, for a ‘where are they now?’ blog series, published throughout 2019, to look at what they have been doing with their initiative since they won, and how the winning of the Award has helped, and what plans they have in store. In 2018, the theme of the Award was 'Financial Inclusion through Technology'. Advans Côte d’Ivoire, part of the Advans Group, is a non-bank financial institution in the Ivory Coast which won for its response to traceability and safety issues faced by cooperatives paying cocoa farmers, as well as low school enrolment due to lack of regular cashflow among farmers, by offering a digital savings and payment solution, with wallet-to-bank and bank-to-wallet transfer services that enable producers’ cooperatives to make digital payments to farmers for their crop revenue. We’re delighted to catch up with them in this interview.

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Author: Elisabeth Rhyne

How should financial institutions approach consumer protection differently when they offer services through smartphones rather than humans? This was the question we posed when the Smart Campaign team first started revising the standards to be applied to digital financial services, especially digital credit. We are very pleased to have launched the new Standards, their accompanying Guidance Document, and the companion Handbook for Regulators. What we didn’t expect, however, was quite how profound the differences would turn out to be. We made significant changes to the standards for all seven Client Protection Principles (the principles themselves remain the same). I want to focus here on the most fundamental: Appropriate Product and Delivery Design.