The microfinance sector has many actors with many different objectives, but if there is one common element that all agree on, it’s that microfinance should not harm the clients. And one of the most important elements of client protection are responsible collections practices.
This week, e-MFP announced the launch of the 6th European Microfinance Award. This year, the Award will recognise one of most important challenges that some financial institutions face: providing financial services to vulnerable clients in post-conflict or post-crisis regions. As all e-MFP members well know, providing quality services to clients in stable markets poses many challenges – from managing portfolio risk, to expanding product offerings, hedging risk, understanding clients, adapting to regulatory changes, sourcing funds and innovating with new technologies.
The press release from the World Bank did not hold back: “Massive Drop in Number of Unbanked,” reads the headline. In just three years, the number of adults with a bank account has grown from 51% to 62% -- an increase of 700 million people. That’s a fantastic number!